ABOUT HALISTAWI
1. What is Halistawi?
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Halistawi is a mobile health app that simplifies health management. With features like medication reminders, appointment scheduling, BP and blood sugar tracking, and downloadable health reports, Halistawi is your go-to partner for better health.
2. How can I get started?
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Getting started is easy! Follow these steps:
- Open Your Account:
- Dial *483*7070# OR
- Download the Halistawi app: https://bit.ly/halistawi
- Choose What to Set Up:
Select options to automatically set up reminders and alerts:
- Medication Reminders – Log your medication details.
- Appointment Reminders – Keep track of your health-related appointments.
- BP/Blood Sugar Tracking – Record your test results and monitor trends.
- Dependent Accounts – Create accounts for children under 18.
- Start Tracking Your Health:
Halistawi will organize your data and send reminders:
- Log medications taken and get reminders if you forget.
- Track medication refills with alerts five days before you run out.
- Receive appointment reminders five days prior to your visit.
- Record and monitor BP or blood sugar results with confirmation alerts.
- Manage your dependents' health effectively.
3. What can Halistawi do for you?
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- Track medications, appointments, BP, and blood sugar.
- Send real-time reminders and alerts.
- Organize and store health data securely.
- Generate downloadable reports to share with doctors or family.
- Enable free health management for dependents.
4. Why is Halistawi better than manual tracking?
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Halistawi digitizes your health management with:
- Simplicity: A user-friendly interface for all.
- Convenience: Access organized data from any phone.
- Accuracy: Automated reminders reduce human errors.
- Shareable Data: Send reports via WhatsApp or SMS with ease.
5. Is my data safe with Halistawi?
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Absolutely. Your privacy is our top priority. Halistawi uses secure systems to protect your health data, ensuring only you can access it.
6. How do I learn more about Halistawi?
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OPEN NEW ACCOUNT
1. How do I open an account?
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Creating an account is simple:
Your 7-day free trial will begin immediately.
2. How do I start using Halistawi?
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3. Is Halistawi easy to use?
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Yes! Halistawi is designed with simplicity in mind, offering clear guidance and reminders to make health management hassle-free.
4. Do I have to use the app?
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Not at all! You can get started without using the App. Simply dial *483*7070# and following the instructions.
7-DAY FREE TRIAL
1. What is the 7-day free trial?
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The 7-day free trial lets you explore all the features of Halistawi at no cost. You can track medications, manage appointments, log BP and blood sugar readings, and generate health reports to see how the app improves your health management.
2. Is the free trial available to everyone?
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The free trial is offered during select times and to specific groups. Check your eligibility by signing up.
3. Do I need to provide payment information to start?
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No payment is required to begin your trial. Pay only if you choose to subscribe after the trial.
4. What features can I access during the trial?
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Enjoy full access to Halistawi, including:
- Medication, Appointment, and BP/Blood Sugar trackers.
- FREE Dependent accounts.
- Unlimited reminders and alerts.
- Downloadable and Shareable data reports.
5. Will I be charged after the trial ends?
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No. You will only be charged if you choose to subscribe. Halistawi will remind you before the trial expires.
6. What happens after the trial ends?
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After the trial, you’ll receive a subscription invitation. If you choose not to subscribe, your account will stop sending reminders and alerts, but your existing data will remain secure. You can subscribe by dialing *483*7070# or downloading Halistawi app at https://bit.ly/halistawi
7. Can I postpose to start the free trial later?
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No, the 7-day free trial is a one-time offer that begins when you open your account.
8. Can I extend my trial period?
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No. The trial period is limited to 7 days only. Subscribe to continue enjoying Halistawi’s benefits.
9. How do I start the free trial?
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It’s quick and easy! Simply open your account:
Your trial begins immediately your account opens
MEDICATION TRACKER
1. Halistawi simplifies managing your medications by providing:
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- Reminders: Never miss a dose with daily alerts sent to your phone.
- Tracking: Easily log when you’ve taken your medication.
- Reports: Generate a summary of your medication history to share with your doctor.
2. How does Halistawi help with medication management?
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Halistawi ensures you stay on top of your medication schedule by offering:
- Daily Reminders: Receive alerts to take your medication at the right time.
- Missed Dose Alerts: Gentle nudges if you forget to log a dose.
- Medication History: Track when and how often you’ve taken your medicine.
- Doctor Reports: Generate and share a summary of your medication history with your doctor for better care.
3. Can I manage medications for someone else, like my child?
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Yes! Halistawi allows you to set up medication trackers for your dependents, so you can ensure their health is managed effectively.
4. What should I do if I receive a missed medication reminders?
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Halistawi is not a replacement for medical advice but serves as a tool to help you stay on trac with the instructions you have setup. If you receive a missed medication reminder, it is timely which means that you still have time to take the med within good time. If you do not follow your doctor instructions it is essential to consult with your doctor immediately.
MEDICATION REFILL
1. What is medication refill?
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The medication refill feature helps you stay ahead by tracking your medication stock. After setting up your medications, you can also log how many days of stock you have remaining. Halistawi will then monitor your supply and send timely reminders to refill your medications.
2. How does the medication refill feature work?
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- Set Up Your Medications: Add your medication name, dosage, and schedule.
- Log Stock Remaining: Enter the number of days' worth of medication you currently have.
- Receive Reminders: Halistawi will notify you 5 days before your stock runs out, giving you enough time to refill.
- Adjust Stock as Needed: Update your medication stock anytime to keep the tracker accurate.
3. Why is the medication refill feature important?
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Running out of medication can disrupt your health routine and treatment plan. Halistawi’s refill reminders ensure you never miss a dose by keeping your stock updated and giving you enough time to plan for refills.
4. How do I update my medication stock?
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To update your stock:
- Open the Halistawi app.
- Go to the Medication Tracker section.
- Select the medication and enter the updated number of days' stock you have left.
5. Can I receive refill reminders for multiple medications?
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Yes! Halistawi tracks and sends refill reminders for all the medications you’ve set up. Just ensure you log the stock remaining for each one.
6. What if I forget to update my medication stock?
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If your stock data is outdated, the reminders might not reflect your accurate information. It’s best to update your stock whenever you refill your medications to keep the tracker accurate.
7. Does Halistawi help me order my refills?
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No. Halistawi doesn’t directly order refills. It sends you reminders so you get enough time to contact your pharmacy or healthcare provider to refill your stock.
APPOINTMENT TRACKER
1. What is the Appointment Tracker?
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The Appointment Tracker helps you stay on top of health-related visits by:
- Sending reminders five days before the appointment.
2. Can I update/cancel appointment details in Halistawi?
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Yes, you can update or remove appointments anytime. Simply sign into your account and select “Appointment”.
BP/BLOOD SUGAR MONITOR
1. What is the BP/Blood Sugar Monitor?
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Halistawi’s monitor allows you to log and track your BP and blood sugar test results and receive an instant SMS if your results are good or Bad.
You can then download data reports and share with your doctor.
2. How do I record my BP or blood sugar results?
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- Open Halistawi.
- Select Test Results then 'BP/BS results'.
- Enter your results, and the app will save them for analysis.
3. Can I set alerts for bad test results?
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Yes. Once you setup your Halistawi limits, SMS alerts will automatically be setup for good and bad results.
4. How can Halistawi help with BP and Blood Sugar monitoring?
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Halistawi test results tracker supports you in monitoring your test results. It enables you to:
- Log Results Daily: Record your blood pressure and blood sugar readings in just a few seconds.
- Set Thresholds: Get real-time alerts if your readings are outside normal ranges, helping you take timely action.
- Health Insights: View trends and patterns over time, so you and your doctor can make informed decisions.
- Reports: Download and share test result reports directly with your doctor or caregiver via WhatsApp or SMS.
5. Can I use Halistawi to track my BP or blood sugar test results?
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Yes! You can manually input your test results into Halistawi and it will confirm if your results are good/not good – based on your testing plan that your setup.
6. What should I do if my BP or blood sugar readings are abnormal?
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If you receive an alert for abnormal readings, it’s essential to consult your doctor immediately. Halistawi is not a replacement for medical advice but serves as a tool to help you monitor if your test results are within or outside your setup range.
DEPENDENT ACCOUNTS
1. What is a Dependent?
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A dependent is your child that is under 18 years
2. What is a Dependent Account?
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Dependent Accounts allow you to manage the health of children under 18 years - at no extra cost. Dependents have access to the same trackers and features as you do.
3. Can I manage my child’s health with Halistawi?
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Yes! You can add a dependent account to your account for each of your children under 18 years. This account takes only 1 minute to set up, and gives you unlimited access to track their medication, appointments and test results. These dependent accounts enable you to:
- Track Medications: Set up reminders and log their doses.
- Monitor Appointments: Schedule visits to pediatricians or specialists and get reminders.
- Record Health Data: Keep track of their BP, blood sugar levels, or other medical records.
- Share Information: Easily provide updates to your child’s healthcare provider via shareable reports.
4. Can I track my child’s medication, appointments or BP/Blood Sugar?
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Yes! You can add a dependent account (for children under 18) to track their medication, appointments, and health data at no extra cost.
5. How do I add a dependent?
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- Log into your account.
- Choose “Dependent” then 'Add Dependent'.
- Enter the child’s details and start tracking their health.
6. How many dependents can I add?
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You can add all your dependents. Simply create multiple dependent accounts for each dependent - your children under 18years of age.
7. Will my dependents receive separate reminders?
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Yes, Halistawi sends individual reminders and alerts for each dependent to ensure proper health management.
8. What happens when my child turns 18?
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When your child turns 18, their dependent account can be converted to an individual account. They can continue using Halistawi but will have to manage their health independently and pay for subscriptions.
SUBSCRIPTION PLANS
1. Benefits of a Subscription?
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Subscription give you access to unlimited access for medication, appointments and test results. It includes unlimited reminders, alerts, data storage, and data reports.
2. What features are included in a subscription?
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A Halistawi subscription unlocks full access to:
- Medication reminders and refill alerts.
- Appointment tracking with notifications.
- BP and Blood Sugar monitoring with real-time alerts.
- Health data storage and downloadable reports.
- Free dependent accounts for children under 18 years.
3. How much does Halistawi cost?
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Halistawi offers flexible subscription plans:
- Monthly Plan: 1,500 KES/month.
- 3-Month Plan: 4,050 KES (10% discount).
- 6-Month Plan: 7,200 KES (20% discount).
4. What Subscription options are available?
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When subscribing, you can choose between:
- Individual Subscription: Paid by you or someone on your behalf via M-Pesa.
- Member Subscription: Paid by your organization, if approved.
5. What happens if I don’t subscribe after the trial?
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- Reminders and alerts will stop.
- You can still access stored data.
6. How do I subscribe?
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- Dial *483*7070# or use the app.
- Select 'Subscription'.
- Choose a Subscription option
- Individual Subscription: Paid via M-Pesa.
- Member Subscription: Paid by your organization, if approved.
7. How do I check if I qualify for a free subscription?
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Steps to confirm eligibility:
- Open your account:
- Go to "Subscriptions" to check eligibility.
8. What is the Member Subscription?
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The Member option is for users whose organizations pay for their subscription.
- Verification Process: When you select Member, Halistawi checks if your name is on your organization's approved list.
- Approval: If your name is on the list, your subscription request is approved.
- Not Approved: If your name is not on the list, you'll be notified and can opt for an Individual subscription instead.
9. How does the Individual Subscription process work?
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- Select the Individual option when subscribing.
- Choose a subscription plan (Monthly, 3 months, or 6 months).
- Enter and confirm the mobile phone number that will make the M-Pesa payment.
- A link will be sent to the mobile phone requesting approval for the payment (on behalf of your Halistawi account).
- Once the payment is approved, your Halistawi subscription will be activated.
10. Can I switch from Individual to Member Subscription?
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Yes. If you become eligible for a Member Subscription later, you can subscribe immediately, however no refunds are provided for already paid subscription. The new subscription will be scheduled to begin at the end of the current subscription. Your Subscription will run until it ends, then the new paid subscription will begin. Similarly, if your Member subscription expires, you can continue with an Individual subscription to maintain access to Halistawi.
11. How do I know if I qualify for a Member Subscription?
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Only "some" members are eligible for organization-sponsored subscriptions. You must submit the request in the system or confirm with your organization. If you are on their approved list for paid subscriptions and your request will be approved.
12. How does the Member Subscription process work?
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- Select the Member option when subscribing.
- Halistawi checks if you'
re on the list of approved members uploaded by your organization.
- If you're on the list, your subscription is automatically approved and activated.
- If you're not on the list, your request will not be approved.
13. How do organizations manage Member Subscriptions?
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For organization question contact Halistawi – 0730731171
14. What happens if my Member Subscription request is not approved?
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If your request is not approved, you can still choose the Individual Subscription option and complete the process using M-Pesa.
15. How do I renew my subscription?
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You’ll receive reminders before your subscription ends. To renew:
- Log into your account or dial *483*7070#.
- Choose your preferred subscription plan.
- Complete payment via M-Pesa to continue enjoying Halistawi’s benefits.
16. What happens if I don’t renew my subscription?
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If you don’t renew:
- Your access to reminders, notifications, and reports will pause.
- Your health data will remain secure, and you can regain access anytime by subscribing again.
17. How do I know if my organization pays for my subscription?
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Contact your organization or check during the Member subscription process. If your name is on the approved list, your subscription will be activated at no cost to you.
DATA + REPORTS
1. What are data reports?
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Data reports summarize your health records, including:
- Medication adherence.
- BP and blood sugar trends.
These reports offer information that is useful to your doctor
2. How do I download or share reports?
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- Open Halistawi.
- Select the Tracker you want then select 'Reports' in the menu.
- Choose to download or share via WhatsApp or SMS.
3. Are reports available for dependents?
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Yes, you can generate separate reports for each dependent account.
4. Is my data secure with Halistawi?
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Absolutely! Halistawi uses advanced encryption to protect your personal and health information.
5. Who can access my data?
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Only you or your authorized user (e.g., child, caregivers) can access your data. Halistawi does not share your information.
Referring Friends and Loved Ones
1. Can I refer friends and loved ones to Halistawi?
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Yes! Halistawi makes it easy to invite friends to learn about Halistawi.
- Simply ask them to send an SMS to 21891
2. How do I refer someone to Halistawi?
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You can refer others to Halistawi by asking them to send an SMS to 21891
3. What happens when someone I refer joins Halistawi?
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When your friend or loved one signs up using your referral link or code:
- They get access to a 7-day free trial to explore Halistawi. This is subject to change at anytime.
- You'll receive a notification confirming their signup.
4. Who can I refer to Halistawi?
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You can refer:
- Friends and family members who want better health management.
- Parents or guardians managing their children's health.
- Anyone seeking an easy, reliable way to track medications, appointments, and health metrics.
5. Is there a limit to how many people I can refer?
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No, there's no limit! The more people you refer, the more we spread the opportunity to improve health management.
6. How do I share the benefits of Halistawi with others?
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Let them know how Halistawi helps:
- Stay on top of medication schedules.
- Never miss appointments.
- Monitor BP and blood sugar levels with ease.
- Keep their health records organized and accessible.
TIPS FOR BEST MANAGEMENT
- Immediate Follow-up: Act immediately on your Reminders and Alerts
- Make recordings immediately: Make your recordings immediate so you don't forget
- Stay Consistent: Renew your subscriptions on time so you don't interrupt management
- Engage Your Family: Use dependent accounts to involve loved ones in better health management.
CONTACT US
1. How do I contact customer support?
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2. What support is available on WhatsApp?
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Halistawi’s WhatsApp FAQs can guide you through:
- Setting up trackers.
- Adding dependents.
- Subscription management.
3. What happens if I miss a call from the support team?
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Don't worry—we'll call you back or send you an SMS as soon as possible