Halistawi Privacy Policy
Effective Date: September 26, 2024
Introduction
At Halistawi, we respect and prioritize your privacy. This Privacy Policy explains how we collect, use, and protect your information, whether you interact with our services directly as an individual or through programs provided in partnership with governments or corporate entities. This Policy applies to all interactions with our digital platforms, including:
- Websites: Any website operated by Halistawi, including www.halistawi.com.
- Mobile Applications: All Halistawi apps linked to this policy (the “Apps”).
- Services: Collectively, the websites, mobile apps, associated online offerings, and any content, material, or functionality provided therein.
- Offline Interactions: Services provided to you outside digital platforms, such as in-person interactions or over the phone.
By using our Services, you agree to this Privacy Policy and our terms of service.
Reports and Health Scores
- Reports: You can access reports generated from your personal health data.
- Health Scores: We provide personalized health scores based on your data, helping you monitor and improve your health outcomes over time.
Other Relationships
If you use Halistawi services in conjunction with third-party organizations (e.g., corporate or government programs), their respective privacy policies may also apply. For questions about their privacy practices, please contact the relevant organization.
Definitions
To ensure clarity, here are some key terms used throughout this Privacy Policy:
- “Policy”: Refers to this Privacy Policy.
- “Website”: Refers to .
- “App”: Refers to the Halistawi mobile applications.
- “Services”: Encompasses the Website, Apps, and associated features.
- “Halistawi,” “we,” “our,” “us”: Refers to Halistawi LLC.
- “Referring Partner”: Entities referring users to our Services.
- “You” or “Your”: Refers to users of the Services, including customers, agents, dealers, merchants, and visitors.
- “ID number”: National identification number or other government-issued identification.
Service Location
Our Services are designed for use within Kenya and comply with the Kenyan Data Protection Act.
Minors
We do not onboard individuals under 18 years of age unless they are registered as dependents by their parent or legal guardian. Personal data collected about minors will not be shared with 3rd parties.
Information We Collect
We collect various types of information to provide and improve our Services, which may include:
- 1. Information You Provide
- Personal Identifiers: Name, contact information (phone, email), national ID, photographs, signatures, and next of kin details.
- Family Details: Information about dependents, such as name, date of birth, and relationship to you.
- Professional or Employment Details: Job title, employer, and professional affiliations.
- Financial Information: M-Pesa phone numbers and transaction details.
- 2. Health and Medical Information
- Appointment dates, health goals, prescription details, test results, and vital statistics.
- Records related to home testing or lab testing.
- 3. Technical Data
- Device Identifiers: Device type, operating system, browser information, and IP address.
- Network Activity: Usage patterns, pages viewed, and interactions with our Services.
- 4. Location Data
- Geolocation data from your device, IP address, or Wi-Fi connection.
- 5. Files and Documents
- Photos or videos added to your profile.
- Temporary copies of documents viewed through our apps.
- 6. Messages and Appointments
- Logs of appointment dates and times, as well as any associated reminders.
- 7. Contact Records
- Communications with our customer service team, stored for quality assurance and follow-ups.
How We Use Collected Information
- 1. Service Provision
We use your information to:
- Deliver our Services, including generating health reports and scores.
- Process transactions, manage accounts, and facilitate app functionality.
- 2. Personalization and Improvement
- Tailor your experience based on your preferences and usage patterns.
- Improve our apps and websites through user feedback and analytics.
- 3. Communication
- Send reminders, alerts, and updates about your health data.
- Notify you of product updates, policy changes, or promotional offers.
- 4. Legal Compliance
- Verify your identity and comply with regulatory requirements.
- Prevent fraud and ensure network security.
- 5. Marketing and Research
- Analyze usage trends to enhance services.
- Offer personalized recommendations or promotional messages.
Data Sharing
We may share your data in the following scenarios:
- Service Providers: With trusted partners assisting in service delivery (e.g., payment processors).
- Legal Authorities: If required by law, such as in response to court orders or government investigations.
- Corporate Transactions: In cases of mergers, acquisitions, or business reorganizations.
We ensure that all third-party entities handle your data in accordance with applicable laws and this Privacy Policy.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations. If your relationship with us ends, we will continue to treat your information per this Policy.
Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Opt-out of certain data collection practices.
To exercise these rights, contact us at +254 730 731171.
Security Measures
We implement robust technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no system can be completely secure, and we encourage you to safeguard your login credentials.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. The effective date will be revised accordingly.
Contact Us
For questions or concerns about this Privacy Policy, please contact us at: